Privacy policy
Privacy Policy
Last updated: February, 16 2026
Sorella Sky Collective respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, make a purchase or interact with us.
Information We Collect
When you use our website, we may collect the following types of personal information:
• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order history and transaction information
• Information you provide when contacting us
• Device information such as IP address, browser type and usage data
Payment information is securely processed through Shopify and approved payment providers. We do not store full payment card details.
How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Arrange shipping and delivery
• Communicate with you about your order
• Provide customer support
• Improve our website and shopping experience
• Prevent fraud and ensure security
• Send promotional emails if you have opted in
You may unsubscribe from marketing emails at any time using the unsubscribe link provided.
Shopify Hosting
Our store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell our products to you.
Shopify may collect and process personal information necessary to operate and improve its services. To learn more about how Shopify uses your personal information, you can review Shopify’s Privacy Policy at:
Sharing of Information
We only share your personal information when necessary to operate our business, including:
• Shopify
• Payment processors
• Shipping providers
• Service providers who assist with website functionality, analytics or marketing
We do not sell your personal information.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyze website traffic.
You can adjust your browser settings to refuse cookies, though this may affect website functionality.
Data Security
We take reasonable precautions and follow industry best practices to protect your personal information.
However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
To exercise these rights, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.
Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@sorellaskycollective.com.au
Phone: 0455 172 714
Business Name: Sorella Sky Collective
ABN: 59 412 463 996